COMM4449 · Communication

Crisis Communication

Morrissey College of Arts & Sciences

Satisfies one of two writing intensive courses required within the Communication major. Restricted to Juniors and Seniors. This course is designed to examine events and situations that potentially threaten the viability of an organization. Attention is devoted to developing an effective crisis communication plan, speaking to multiple stakeholders, decision-making under pressure, and resolving-rather than litigating-organizational problems. Among the studies examined are the Tylenol product tampering incident, the Exxon Valdez accident, the Union Carbide gas leak, the Challenger Space Shuttle disaster, the Three Mile Island accident, and the Pepsi syringe hoax.